ELIGIBILITY COUNSELOR 1* - 05182023-46251
Erwin, TN Erwin, TN Full-time Full-time $37,800 - $47,304 a year $37,800 - $47,304 a year 13 days ago 13 days ago 13 days ago Job Information State of Tennessee Job Information Opening Date/Time Thur 05/18/2023 12:
00AM Central Time Closing Date/Time Wed 05/31/2023 11:
59PM Central Time Salary (Monthly) $3,150.
00 - $3,942.
00 Salary (Annually) $37,800.
00 - $47,304.
00 Job Type Full-Time City, State Location Erwin, TN Department Human Services LOCATION OF (1) POSITION TO BE FILLED:
DEPARTMENT OF HUMAN SERVICES, ADULT AND FAMILY SERVICES DIVISION, UNICOI COUNTY For more information, visit the link below:
EC1_Unicoi_053123.
pdf (tn.
gov) Hybrid Minimum Qualifications Education and
Experience:
Bachelor's degree and experience equivalent to one year of full-time professional eligibility determination work.
Substitution of Experience for Education:
Qualifying full-time professional eligibility determination experience may be substituted for the required education on a year-for-year basis.
Substitution of Experience for Education:
Qualifying full-time para-professional experience as an Eligibility Assistant for the Department of Human Services may be substituted for the required education on a year-for-year basis.
Substitution of Education for
Experience:
One year of qualifying graduate coursework in social services or human services may be substituted for the required experience.
Other Requirements Necessary Special
Qualifications:
Applicants for this class must:
Complete a criminal history disclosure form in a manner approved by the appointing authority; Agree to release all records involving their criminal history to the appointing authority; Supply a fingerprint sample prescribed by the TBI based criminal history records clerk.
Job Overview This classification performs eligibility determination work of average difficulty.
An employee in this class is customer facing and is responsible for interviewing customers and determining eligibility for SNAP and TANF programs.
This classification performs responsibilities at the working level under general supervision.
This class differs from the Field Supervisor 1 in that an incumbent of the latter supervises employees within this classification.
Work Activities Manages a workload of initial and on-going eligibility determinations for SNAP and TANF programs based on specific demographic and economic criteria in accordance with Federal and State requirements through independently conducting probing interviews with customers by phone or in person.
Provides case management for initial SNAP and TANF eligibility, ongoing eligibility, and customer changes to assess impact on continued eligibility through direct customer engagement via phone or in person to customers applying for and receiving benefits.
Calculates monthly income and expenses to ensure accurate budgeting.
Documents information regarding verifications requested/received, benefits and services provided, and other case-related activity using a computerized case record and/or paper case files.
Verifies accuracy of information and verifications provided by customer to ensure receipt of benefits to which they are entitled.
Inputs, reviews, and utilizes data from multiple electronic systems while maintaining confidentiality of customer data.
Assists customers with the application process and scheduling appointments.
Reviews and interprets program policy and explains eligibility and ongoing responsibilities for programs/services to ensure customer understanding.
Assesses customer's strengths and considers their goals, desired outcomes, work activities, and supportive services to aid in self-sufficiency.
May develop an individualized and mutually agreed upon for employment and/or training to meet customer's need and promote self-sufficiency and review, plan, monitor and evaluate family's needs, activities, and progress.
Develops and maintains partnerships with vendors and outside organizations to obtain information, promote programs and identify available services and benefits to effectively meet customer needs and promote self-sufficiency.
Identifies benefits and services that may be available to customers within the Department or from external sources and makes referrals as appropriate.
Competencies (KSA'S) Competent in understanding others while demonstrating an advanced ability to emphasize with others, maintaining composure, and acting with integrity and trust.
Knowledgeable in basic mathematics.
Skilled in active listening and learning and being organized and adaptable.
Skilled in making quality decisions and solving complex problems.
Ability to work independently and meet deadlines and departmental goals.
Ability to use inductive and deductive reasoning and be objective and resourceful.
Ability to use Microsoft Office products, type efficiently, and use oral and written communication effectively with sensitivity to problems.
Tools and Equipment Used General office equipment Computer/laptop/tablet Multifunctional Printer (print/copy/scan/fax) Cell Phone Calculator.
Estimated Salary: $20 to $28 per hour based on qualifications.
00AM Central Time Closing Date/Time Wed 05/31/2023 11:
59PM Central Time Salary (Monthly) $3,150.
00 - $3,942.
00 Salary (Annually) $37,800.
00 - $47,304.
00 Job Type Full-Time City, State Location Erwin, TN Department Human Services LOCATION OF (1) POSITION TO BE FILLED:
DEPARTMENT OF HUMAN SERVICES, ADULT AND FAMILY SERVICES DIVISION, UNICOI COUNTY For more information, visit the link below:
EC1_Unicoi_053123.
pdf (tn.
gov) Hybrid Minimum Qualifications Education and
Experience:
Bachelor's degree and experience equivalent to one year of full-time professional eligibility determination work.
Substitution of Experience for Education:
Qualifying full-time professional eligibility determination experience may be substituted for the required education on a year-for-year basis.
Substitution of Experience for Education:
Qualifying full-time para-professional experience as an Eligibility Assistant for the Department of Human Services may be substituted for the required education on a year-for-year basis.
Substitution of Education for
Experience:
One year of qualifying graduate coursework in social services or human services may be substituted for the required experience.
Other Requirements Necessary Special
Qualifications:
Applicants for this class must:
Complete a criminal history disclosure form in a manner approved by the appointing authority; Agree to release all records involving their criminal history to the appointing authority; Supply a fingerprint sample prescribed by the TBI based criminal history records clerk.
Job Overview This classification performs eligibility determination work of average difficulty.
An employee in this class is customer facing and is responsible for interviewing customers and determining eligibility for SNAP and TANF programs.
This classification performs responsibilities at the working level under general supervision.
This class differs from the Field Supervisor 1 in that an incumbent of the latter supervises employees within this classification.
Work Activities Manages a workload of initial and on-going eligibility determinations for SNAP and TANF programs based on specific demographic and economic criteria in accordance with Federal and State requirements through independently conducting probing interviews with customers by phone or in person.
Provides case management for initial SNAP and TANF eligibility, ongoing eligibility, and customer changes to assess impact on continued eligibility through direct customer engagement via phone or in person to customers applying for and receiving benefits.
Calculates monthly income and expenses to ensure accurate budgeting.
Documents information regarding verifications requested/received, benefits and services provided, and other case-related activity using a computerized case record and/or paper case files.
Verifies accuracy of information and verifications provided by customer to ensure receipt of benefits to which they are entitled.
Inputs, reviews, and utilizes data from multiple electronic systems while maintaining confidentiality of customer data.
Assists customers with the application process and scheduling appointments.
Reviews and interprets program policy and explains eligibility and ongoing responsibilities for programs/services to ensure customer understanding.
Assesses customer's strengths and considers their goals, desired outcomes, work activities, and supportive services to aid in self-sufficiency.
May develop an individualized and mutually agreed upon for employment and/or training to meet customer's need and promote self-sufficiency and review, plan, monitor and evaluate family's needs, activities, and progress.
Develops and maintains partnerships with vendors and outside organizations to obtain information, promote programs and identify available services and benefits to effectively meet customer needs and promote self-sufficiency.
Identifies benefits and services that may be available to customers within the Department or from external sources and makes referrals as appropriate.
Competencies (KSA'S) Competent in understanding others while demonstrating an advanced ability to emphasize with others, maintaining composure, and acting with integrity and trust.
Knowledgeable in basic mathematics.
Skilled in active listening and learning and being organized and adaptable.
Skilled in making quality decisions and solving complex problems.
Ability to work independently and meet deadlines and departmental goals.
Ability to use inductive and deductive reasoning and be objective and resourceful.
Ability to use Microsoft Office products, type efficiently, and use oral and written communication effectively with sensitivity to problems.
Tools and Equipment Used General office equipment Computer/laptop/tablet Multifunctional Printer (print/copy/scan/fax) Cell Phone Calculator.
Estimated Salary: $20 to $28 per hour based on qualifications.
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